Service level approval.
Effective date: 26 January 2021
MikyHost offers a 99.9% Uptime Guarantee. It means your web server is guaranteed operates 99.9% of the time in any calendar month.
MikyHost guarantees 99.9% service uptime allows unscheduled service outages (HTTP) for 45 minutes per month as specified here. For each additional 45 minutes of downtime you will receive a 10% credit or refund. Whatever the amount power outage, all refunds are limited to one month's hosting service fee and do not include excess usage fees or other non-standard recurring costs. The amount of credit is determined by the following table, based on the amount of server uptime for the month in which the credit was requested.
* 99,9 - 100% 0% credit
* 99,7 - 99,8% credit 10% = 3 day.
* 99,5 - 99,6% credit 25% = 8 day
* 99,3 - 99,4% credit 50% = 15 day
* 99.0 - 99.2% 75% credit = 23 day
* 98,9% and credit below 100% = 1 month
MikyHost will not be responsible for Service Outages caused by non-MikyHost operated equipment including, but not limited to, Internet NAP failure, upstream network outage or spinal congestion and failure. In addition, MikyHost will not be responsible for any delays in domain registration or transfer due to InterNIC related issues, unscheduled outages, website specific outages and outages caused by non-functional customer scripts or apps installed by the customer, or for unusual traffic spikes or "denial of service" attacks on the customer's website.
Hybrid services, colocation services or renting out rack space, cloud servers, services under bare metal environments such as dedicated servers and virtual private services do not qualify for any of the credits below server uptime guarantee.
Refunds will be issued at the request of the customer and once it is determined that the service is out, such as specified by this guarantee, has occurred. To be eligible for a refund, a refund request must be submitted to Billing Department at the end of the month for the current month (last day of the month) or in The first week of each month for the previous month.