How and where can I file an abuse complaint?
If you need to report a domain name, email address, or IP address that is involved in illegal or abusive activity, here are some tips to follow to make this process easier.
To submit a support ticket, please visit REPORT ABUSE
Here you will select the type of abuse and fill out a form that provides the necessary evidence.
As always, please substantiate your allegations with concrete evidence and/or other relevant information to verify the incident of abuse and help us take appropriate action. Keep in mind that depending on the type of issue you wish to report, the evidence may vary.
The following list describes the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:
Types of Abuse and Description
Child Abuse is adult content that depicts a minor (a person under the age of 18).
Copyright/DMCA is content protected by copyright that is published online without authorization.
Email Abuse/Spam is unsolicited commercial bulk email. This also includes "spamvertising", i.e. advertising a domain via spam sent from other networks.
Fraud is aimed with the intent to gain monetary gain (also known as a scam) or other gain (i.e. access to personal details)
Phishing is a type of fraud with the intent to obtain sensitive information (username, password, PIN, credit card, or bank account details) using a fake website that is almost identical to the official website.
Illegal Pharmacy is a website that sells or distributes over-the-counter medicines, obsolete, substitute or counterfeit medicines, thereby violating the law.
Malware is software that is used to interfere with computer operations, collect sensitive data, or gain access to personal computer systems.
Hacking activities are network attacks such as port scanning, brute force, denial of service attacks, etc. with the intent to infect or exploit victim's resources, or for other illegal purposes.
Trademark infringement is the unauthorized use of a trademark or service mark on or in connection with goods and/or services in a manner that may cause confusion, fraud, or error regarding the source of the goods and/or services.
The Abuse Report represents other inappropriate content, including but not limited to: identity theft, gambling, unauthorized IP redirects/frames/redirections, defamation, terrorism propaganda, HYIPs, warez, etc.
Multiple complaints regarding the same issue should be combined in a single support ticket, ensuring that tickets are not duplicated. If you have a ticket opened with our Law and Abuse Department and would like to provide further details or have further questions, please continue this conversation via ticket. This reduces cross-referencing and confusion, contributing to efficient and timely communication.
Thank you for your cooperation!
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